Jacadi is committed to protecting and respecting your personal information and privacy..
This policy explains when and why Jacadi collects personal information about you. We may change this policy from time to time.
Any questions regarding this policy and our privacy practices should be sent by email to customer.service@jacadi.comor by writing to us at Paris, 32 rue de Guersant, 75017 PARIS.
Alternatively, you can telephone 800 260 5663
Jacadi UK Limited, a private limited company , registered in England and Wales with the company number 13817970, whose registered office is at 3a Tournament Court, Edgehill Drive, Warwick, England CV34 6LG (“Jacadi”).
We obtain information about you when you use our website, when you provide it to us or to its franchisees or, occasionally, from third parties.
Some of our outlets are operated by our franchisees who are independent businesses operating under licence from us. This policy applies not only to us, but also all of our franchisees in relation to your personal data held by us and our franchisees.
The personal information we collect might include your name, address, email address and information regarding what web pages, if any, you access and other personal information. If you make a payment to us your payment details are not held by us but are collected by our third-party payment processors, who specialise in the secure online capture and processing of such transactions
The collection of personal data on the domain www.jacadi.co.uk is possible within several sections, and more specifically:
- Within the “I create my account” section - With the “Newsletter” section - Within the order tunnel, requiring the prior creation of an account
The personal data collected on the site www.jacadi.uk is necessary for the following purposes:
- For the management of your subscription to our newsletter and for sending the related commercial emails; - For the management, follow-up and processing of your order on the e-commerce site; - For the management of the after-sales service; - To customise your customer experience on the e-commerce site; - To implement targeted advertising; - For the management of your participation in competitions; - To locate your nearest Jacadi store; - To seek your comments on the services Jacadi and our franchisees have provided; - To notify you of changes to our or our franchisees’ services; - To send you communications which you have requested or that may be of interest to you; - To process a job application; - To process your application for a franchise; - For administrative and business purposes; - In connection with our legal rights and obligations; - For certain additional purposes but only with your consent.
We review our retention periods for personal information on a regular basis. We will hold your personal information on its systems only for so long as is necessary for the relevant activity, or as long as is set out in any relevant contract with you.
Subject to your prior agreement, we may transmit your personal data for the purposes set out in the list at clause 5 above to the brands belonging to the IDKIDS Community Group: Okaidi, Oxybul Eveil & Jeux, Idkids, N’Joy, Rigolo Comme La Vie and Bubblemag. We will require all third parties to respect the security of your personal data and treat it in accordance with all applicable laws. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
You have a choice about whether or not you wish to receive information from us. If you want to receive communications from us, then you should tick the relevant boxes on the form on which we collect your personal information.
The information which you provide to us may be transferred to countries outside the United Kingdom if any of our servers or our processors’ servers are located in such a country. These countries may not have equivalent information protection laws to those within the UK. By submitting your personal information, you are agreeing to this transfer, storing or processing. If we transfer your information outside of the UK in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. By law we have to keep basic information about our customers (including contact, identity, financial and transaction data) for six years after they cease being customers for tax purposes.
We undertake to take all the necessary measures to ensure the security and confidentiality of the personal data we hold, process or transmit, in accordance with the legal provisions in force. Some of your “non-sensitive” details (such as your email address) may be transmitted over the internet and this can never be guaranteed to be 100% secure.
Our and our franchisees’ websites use cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. Cookies collect statistical information about your browsing actions and patterns and do not identify you as an individual. We use cookies to improve our website and provide you with a better, more personal service. You may switch off cookies.
You have the right to: - Access your personal information and to be informed about its use by us and our franchisees; - Correct your personal information; - Have your personal information deleted; - Restrict the use of your personal information; - Object to the use of your personal information; - Complain to the Information Commissioner’s Office; - Withdraw your consent to the use of your personal information; - Ask for the personal information to be transferred. In accordance with the Data Protection Act 2018, you have a right of access, to issue advance instructions, of rectification, opposition, deletion, portability or limitation of the processing of your personal data. If you wish to exercise this right, simply contact us in writing at the following address: Jacadi Customer Service 32 rue de Guersant, 75017 PARIS France customer.service@jacadi.com To facilitate the processing of your request, it is advisable to indicate your surname, first name and your email address. In addition, we may, if we deem necessary, verify the identity of the customer, by any valid identity document. We undertake to send you a response within a maximum of one (1) month from the date of exercise of your right. Failing this, you can refer the matter to the competent authorities. Finally, and to facilitate access to your rights, each newsletter sent by us offers you an unsubscribe link, allowing you in one click to easily unsubscribe from the newsletters and news of our brand, and/or our partner brands, if applicable. You can also manage your prospecting preferences directly from your web account.
We and our franchisees’ websites may contain links to other websites which we do not own but this privacy policy only applies to its website and its franchisees’ websites. We cannot be responsible for the privacy policies and practices of other sites whether or not you access them using links from its or its franchisees’ websites.
At any time, you have the possibility to indicate your instructions as to the fate of your personal data after your death. To do this, simply send us your wishes (retention, deletion, or specific wishes), by writing to: Jacadi Customer Service 32 rue de Guersant, 75017 Paris France customer.service@jacadi.com
We record telephone calls. We may also use web site recording services which may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal information. Information collected in such a fashion is for its internal use only. The information collected is used to improve its website usability and is stored and used for aggregated and statistical reporting.
We keep this policy under regular review. This policy was last updated on 12 June 2024.
We are especially concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under, please ask your parent/guardian’s permission before providing any personal information and ask them to help you whenever you provide us with any personal information. Last update: 2O June 2024
